Aina khan Partnership Solicitors

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we send our clients the
feedback questionnaire below. We would be grateful if you could help us by completing this
form and submitting the form to us. Please be assured that the survey is completely
confidential and unless you complete your details at the end, we will not know who has
taken part.

For guidelines to assist you with this client feedback form please click here.

For a pdf version of this client feedback form below, please click here.

Agency Name:

Law Area Code:

Date Issued:

Fee Earner/Advisor:


Q1. How satisfied were you with our overall level of service? PLEASE TICK ONE BOX

Very satisfied	Fairly dissatisfied
Fairly satisfied	Very dissatisfied
Undecided

Q1a. If dissatisfied, please tell us briefly why this is.



Q2. Did we give you information/advice that was easy to understand? PLEASE TICK ONE BOX

Very easy	Fairly difficult
Fairly easy	Very difficult
Undecided

Q2a. How might we improve?



Q3. How informative did you find our staff? PLEASE TICK ONE BOX

Very good	Fairly poor
Fairly good	Very poor
Undecided


Q4. How well did we keep you up-to-date with progress? PLEASE TICK ONE BOX

Very well	Fairly poor
Fairly well	Very poor
Undecided	Not Applicable - one off advice given


Q5. How well did we listen to what you had to say? PLEASE TICK ONE BOX

Very well	Fairly poor
Fairly well	Very poor
Undecided


Q6. Did we treat you fairly at all times? PLEASE TICK ONE BOX

Yes	No
Don't know

Q6a. How might we improve?



Q7. Would you recommend us to someone else if they needed legal help or advice? PLEASE TICK ONE BOX

Certain to	Unlikely to
Likely to	Certain not to
Undecided

Q7a. Please give your reason(s) for your answer to Q7.



Q8. Was the result of your case better, worse or the same as we had advised you? PLEASE TICK ONE BOX

Better	Same
Worse


Q9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.




Q10. Do you have any further comments or suggestions that may help us to improve our level of service?




Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.

Name:
Address:


Please submit your questionnaire by clicking on "Submit this Questionnaire" below:

	Our Main Office: 19 Plashet Grove, London, E6 1AD. Tel: 020 8472 4462

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